LUXE
Assurance Protocol

RefundPolicy.

At Sumith's Signature, we understand that plans can change unexpectedly. That's why we've designed our refund policy to offer you flexibility and peace of mind.

We enjoy making our products, and we want you to love them just as much as we do. If you're not entirely satisfied, we are available to help you during the entire return/exchange/refund procedure.

Qualifications

We have a 10-day return method for all items on our site (excluding items discounted 15% or more).

ELG.

Eligibility Requirements

  • Items must be unwashed.
  • Items must be unworn.
  • Items must be in original packaging.
  • Items with pilling may be denied.
  • Items with stains will not be accepted.
  • No strong odors (smoke, cologne, etc).
01

Warranty Limitations

Our ten-day warranty does not cover normal wear and tear or damage from accidents or misuse. If your items fit our return requirements, our team will provide you with instructions via email or WhatsApp (excluding shipping costs). We reserve the right to refuse returns over 10 days.

02

Discrepancy Reporting

If you've received an incorrect item, missing an item, or an item is damaged in any way, please submit a text to our support team through our WhatsApp 0777871582. This must be done within 48 hours of you receiving the order.

03

Out-of-Stock Protocol

If the intended exchange product is out of stock, we will provide a coupon for credit that is valid for three months from the date of issue.

04

Return Logistics

For Domestic orders carried out via Citypak, we provide FREE returns and exchanges. Our support team can be reached via any of the following methods to initiate a return:

Hotline Protocol

+94 77 787 1582

Email Atelier

[email protected]

05

International Orders

Please contact our customer support team at [email protected] for international return inquiries, and we will be happy to assist you.

06

Returns on Sale Items

Items that have been discounted by 15% or more are considered final sale and are not valid for a refund or exchange. Items that have been discounted by less than 15% are welcome to return within our 10-day window, provided all return conditions are met.

07

Method of Reimbursement

Refunds will be processed and returned to the original payment-initiated media itself.